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System Snapshot: Telex Radio Dispatch for Southwest Airlines

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November 13, 2012
The Midway Airport base of Southwest Airlines in Chicago, Illinois relies upon Telex Radio Dispatch equipment to coordinate communications for its daily operations at the state’s second largest airport.
“Our Telex equipment makes it easier to communicate,” says Gary Weber, manager of Continental Wireless, who provided the equipment, which allows radio comms to be coordinated on an IP backbone via a desktop control position using Telex C-Soft software. “It allows the operators to talk on multiple channels at the same time without having to switch channels, which is not possible with a portable.”
The Telex IP-223 network remote adapter panel is at the center of their IP-based dispatch system, with around five units per operator control position helping the entire Southwest team at the airport communicate, from ramp personnel to fueling personnel.
“The use of the Telex consoles facilitates an easier work environment for the operator without the necessity of using multiple radios,” Weber adds. “They cut down the channel traffic that the operator has to listen to, allowing more streamlined communications.”

The Telex Radio Dispatch System Solution:

The Telex IP-223 IP network remote adapter panel forms the core of the Telex Radio Dispatch system, and is used in conjunction with Telex IP-based software consoles and peripheral equipment. The IP-223 allows the secure interoperable interfacing of multiple radios, telephones, satellite and cellular devices, intercoms, mass notification systems, and existing dispatch equipment, allowing complete cross-platform ROIP/VOIP communications connectivity and control from a single position.

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