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Repair & Exchange

If your product requires service, Telex will either repair or exchange your product. The options available to you will depend on the product and region in which you are located.

Radio Dispatch

Repair, Replacement, Warranty Claims, Order Parts

Repair, Replacement, Warranty Claims, Order Parts

Repair, Replacement, Warranty Claims, Order Parts

Aviation Solutions

Repair, Replacement, Warranty Claims, Order Parts

Repair Service

Röder Component Service Center GmbH
Am Flugplatz, 63329 Egelsbach, Germany
Phone: +49 6103 4002 136
Fax: +49 6103 4002 787
Email: headsets@roeder.aero

Spare Parts Service
spares.btservice@de.bosch.com

All countries
+49 (0) 9421 706 544

Contact, Shipping, & Delivery Address
EVI Audio GmbH
ASA Customer Service
Sachsenring 60
94315 Straubing, Germany

Repair, Replacement, Warranty Claims, Order Parts

Repair

Repair

Your repair will be executed by highly qualified technicians with trained expertise. To guarantee high quality repairs, our team works closely with other technical departments like R&D and Quality Management. In addition, we do not just repair your device; we process it completely. Therefore, before the device is prepared for shipping, it undergoes an obligatory quality and safety check. If necessary, further tests are administered to ensure that it is working properly.

Exchange

Exchange

If there is an issue with one of your products, we offer fast and competent service through the advanced exchange. The advanced exchange is available for most of our products during the warranty period. In order to minimize system downtimes, a new or refurbished product is sent out immediately when you submit a request to us. Therefore, you can directly fix the problem on-site to ensure that the system is running as soon as possible.

Spare Parts

Spare Parts

We have the right Telex spare parts for almost every product for you. You can not only rely on the high quality of all spare parts, we can also guarantee precise processing and the perfect fit for your individual needs. Even if a product is no longer manufactured, its spare parts are usually still on stock for another five years.

Benefits